RETURN POLICY

Product Returns charged by CrystalCorner.gr

The customer has the right to return the products purchased from this online store CrystalCorner.gr, in the following cases:
1. If, through the fault of CrystalCorner.gr, wrong products were sold (by mistake in receiving the order, in the invoicing, in the shipment, etc.). In this case, the customer may either refuse to pick up the product from the beginning or request a refund. The products and their boxes should be in excellent condition, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition.

2. If, through the fault of CrystalCorner.gr, products of poor quality were sold (damaged during transport, defective product, etc.). In this case, the customer may either refuse to pick up the product from the beginning or request a refund. Returned products must be in excellent condition, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition.

In addition, in case the customer does not return the product then, a new product will not be sent to him and the customer will have to place a new order / purchase. The product must be returned in the condition it was delivered.

In both cases, the maximum return period may not exceed fourteen (14) calendar days from the date of receipt.

Returns of Products with Customer Charge

The customer reserves the right to return the purchased products, free of charge and without the obligation to announce the reason for which he wishes the products to be returned, within fourteen (14) calendar days from the date of receipt. Returns will only be accepted if first:
• contact the online store by phone at 22710 23691.

The products as well as their boxes, which the customer wishes to return, must be in excellent condition, sealed, complete and without any damage. The packaging of the returned product must be the one that normally accompanies the product and must be in excellent condition. The customer is charged the cost of returning the products with a courier company of his choice and delivery at the headquarters of CrystalCorner.gr at Swarovski, 27 Aplotarias, Chios, 82131. The products are returned to the headquarters of CrystalCorner.gr at the sole responsibility of the customer. In case the customer does not return the original product then, no new product will be sent to him. The customer must inform by phone about the product he wants to return, the product he wants to receive upon return as well as his name, exact address and phone number. The replacement will be completed within 30 days from the date that CrystalCorner.gr will receive the returned products and will have been informed about the new product desired by the customer in writing and provided that the product is available, otherwise the customer must re-select another product. The return of the new product is done at the expense of CrystalCorner.gr to the address indicated by the customer. No refunds.

Generally:

Αν ο πελάτης αγοράσει προϊόν το οποίο ανήκει στην εκπτωτική συλλογή, μπορεί να γίνει αλλαγή μόνο με κάποιο άλλο προϊόν ίσης ή μεγαλύτερης αξίας το οποίο να ανήκει εξίσου στην εκπτωτική συλλογή.

Αν ο πελάτης αγοράσει προϊόν το οποίο ανήκει στην εορταστική συλλογή, μπορεί να γίνει αλλαγή μόνο με κάποιο άλλο προϊόν ίσης ή μεγαλύτερης αξίας το οποίο να ανήκει εξίσου στην εορταστική συλλογή. Η χρονική ισχύς της συγκεκριμένης ενέργειας είναι από 23/12 έως 15/1.

In any case of product return, the customer is obliged to deliver intact and in excellent condition all the documents that accompanied the product (eg Invoice Receipt, Retail Receipt, marketing material or any other promotional material, etc.) .